, or reach the team directly.Have your booking reference ready: it's in your confirmation email and starts with GN. It lets us find your booking straight away.
Changes and cancellations follow the rules of the fare or rate you booked, which are set by the airline or the property and shown before you pay. Contact us with your booking reference and what you'd like to change, and we'll tell you what your booking allows and what it would cost before anything is done.
Where a booking can be refunded, the money goes back to the card or account you paid with, and we email you when the refund has been made. Your bank may take 5 to 10 business days to show it.
Check your spam or junk folder first. Your itinerary arrives soon after payment, and your e-ticket follows as soon as it's issued. If either hasn't arrived, email support@gonaija.net with your booking reference and we'll resend it.
The price you see before paying includes taxes and fees. If a payment fails, no booking is made. If money has left your account but you haven't had a confirmation, contact us with the date, the amount and the email address you used.
Each passenger's name must match their passport, and you're responsible for having the right passport and visas for your trip. Requirements depend on your destination and nationality: check them well before you travel.
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