FAQ

Booking is easy! Use the search bars on our homepage to enter your destination, travel dates, and preferences. Browse the results, use our filters to narrow down options, select your choice, and proceed to checkout. You'll receive a confirmation email with your itinerary and e-ticket/voucher once payment is confirmed.

While you can book as a guest, creating a free account allows you to save your traveler details for faster checkout, view your booking history, access exclusive member deals, and easily manage future reservations.

First, please check your spam or junk folder. If it's not there, wait 15-30 minutes as it can sometimes be delayed. If you still can't find it, please contact our customer support team at support@gonaija.net with your full name and booking reference number for assistance.

We accept PayPal and all major credit and debit cards (Visa, MasterCard, American Express, Discover). We also support payment through Apple Pay, Google Pay, and other regional payment gateways where available.

Our initial search results show the base fare. The final price includes all mandatory taxes, fees, and charges applied by airlines, hotels, and government authorities. These will be clearly itemized before you confirm your payment, so there are no surprises.

Absolutely. uses industry-standard SSL (Secure Sockets Layer) encryption to protect all your personal and payment data. We are compliant with PCI DSS (Payment Card Industry Data Security Standards) to ensure your transactions are safe.

All prices displayed on our website are in your local currency. You can change the display currency in the website header. Your bank may apply a conversion fee for this.

Our service fee is already included in the total price you see before payment. We are transparent about all costs upfront.

You can manage your booking by logging into your "My Account page" section or by finding your trip using your confirmation number and email address. Please note that changes and cancellations are subject to the policies of the airline, hotel, or car rental company. Some bookings may be non-refundable.

Our cancellation policy depends entirely on the fare rules or rate plan you selected at the time of booking. You can find the specific terms for your reservation in your confirmation email and within your itinerary in "My Bookings". We strongly recommend reviewing these policies before confirming your purchase.

Once we process your cancellation and approve your refund (according to the supplier's policy), it typically takes 5-10 business days for the amount to appear in your original payment method. The exact timing depends on your bank or card issuer's processing times.

It is the traveler's sole responsibility to ensure they have the correct documentation. This typically includes a government-issued ID for domestic travel and a valid passport (and often a visa) for international travel. Requirements vary by destination and citizenship. We recommend checking with the embassy of your destination country well in advance of your trip.

You can add special requests during the booking process in the "Traveler Details" section. We will forward these requests to the relevant airline or hotel. However, please note that these are requests and not guaranteed. We recommend also contacting the supplier directly 24-48 hours before your arrival to confirm.

Seat selection options and fees are determined by the airline. You can often select your seat during the booking process on our site or later by managing your booking. Some airlines only allow seat selection during online check-in 24 hours before departure.

For the fastest assistance, please visit the "Manage My Booking" section. For urgent issues related to an upcoming trip, please contact customer support chat 24/7. Have your booking reference number ready.

You can reach our dedicated support team 24/7 here. For non-urgent inquiries, you can email us at support@gonaija.net

This can happen due to a sync delay between systems. First, ensure you have your official confirmation number (not the payment receipt number). Present this to the supplier. If they still cannot find it, contact us immediately for assistance.

Yes. Once your booking is confirmed and you receive a confirmation email from us, the price is locked in and guaranteed, even if prices change later.

Cookies help our website function correctly. They remember your search preferences and login details, making your experience smoother and more personalized. You can learn more in our Privacy Policy.