Terms of Service

1. Acceptance of Terms

Welcome to GoNaija.net ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile application, and travel booking services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

GoNaija.net is an online travel agency that provides flight bookings, hotel reservations, car rentals, and other travel-related services through our platform.

2. Description of Services

GoNaija.net provides an online platform that allows users to:

• • Search and book domestic and international flights
• • Reserve hotel accommodations worldwide
• • Arrange car rental services
• • Book travel packages and experiences
• • Access travel insurance options

All bookings are subject to availability and the terms and conditions of the respective service providers (airlines, hotels, car rental companies, etc.).

3. User Accounts and Registration

To access certain features of our services, you may need to create an account. You agree to:

• • Provide accurate and complete information during registration
• • Maintain the confidentiality of your account credentials
• • Be responsible for all activities under your account
• • Notify us immediately of any unauthorized use

4. Booking and Payment Terms

4.1 Booking Process

When you make a booking through our platform:

• • You are entering into a contract directly with the service provider
• • We act as an intermediary and booking agent only
• • All bookings are subject to the provider's terms and conditions
• • Confirmation is subject to availability and payment processing

4.2 Payment Terms

Payment terms include:

• • Full payment is required at the time of booking unless otherwise specified
• • We accept major credit cards, debit cards, and PayPal
• • All prices are quoted in the currency specified
• • Additional fees may apply for currency conversion or payment processing

5. Cancellation and Refund Policy

Cancellation and refund policies vary by service provider and booking type. Generally:

• • Airline tickets may be non-refundable or have change fees
• • Hotel cancellations are subject to the hotel's policy
• • Car rental cancellations may incur fees
• • Processing fees for cancellations through our platform may apply

We will assist you with cancellations and refunds according to the provider's policies, but we cannot guarantee refunds beyond what the provider offers.

6. Travel Insurance

We strongly recommend purchasing travel insurance to protect against trip cancellations, medical emergencies, lost baggage, and other travel disruptions. Travel insurance is available through our platform but is provided by third-party insurers. Terms and coverage vary by policy.

7. User Responsibilities

As a user of our services, you agree to:

• • Provide accurate and complete booking information
• • Ensure you have valid travel documents (passport, visas, etc.)
• • Comply with all applicable laws and regulations
• • Respect the terms and conditions of service providers
• • Use our services for lawful purposes only

8. Prohibited Activities

You agree not to:

• • Use our services for any illegal or unauthorized purpose
• • Attempt to gain unauthorized access to our systems
• • Interfere with or disrupt our services or servers
• • Use automated tools to access our services without permission
• • Post or transmit harmful, offensive, or inappropriate content

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is owned by GoNaija.net or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law, GoNaija.net shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the specific booking in question.

We do not guarantee the availability, accuracy, or quality of any travel services booked through our platform. Service providers are responsible for the services they provide.

11. Indemnification

You agree to indemnify and hold harmless GoNaija.net, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

12. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Lagos, Nigeria.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

• • Email: legal@gonaija.net
• • Phone: +234 814 744 7358
• • Address: 1A Adeniji Street, Wempco Road, Ikeja, Lagos, Nigeria